Restaurant businesses have recently gained a lot of popularity among people from all walks of life. Whether it is for eating, hanging out with friends or even an online check-in update, restaurants are people’s go to. But the more these businesses are expanding, the more they are starting to adopt some ill practices.
Reviews vs customer satisfaction
At this day and age, online reviews of these restaurants might make or break their business. And so, their need to control these reviews seems more like their first priority than customer satisfaction. What’s ironic is that this practice alone can lead to the staff misbehaving with customers. As it seems, these restaurants would pretty much do anything to increase positive reviews and eliminate the negative ones.
Recently, a similar incident reached the public when a food blogger had to face some questionable actions from the staff of a restaurant. And this isn’t the first time this has happened. Not only are there restaurants that try to control their customers’ reviews but many of them have also gone as far as to take their phones foribly and “like” a bunch of pages or leave a good review through their profile.
And so, there is very little room left for genuine feedback of these places. These food businesses are more inclined to create fake positive feedback. But they won’t acknowledge constructive criticism and improve the quality of their restaurant.
In order to sabotage a growing business, there are situations where a restaurant would pay customers to leave negative feedback about another food chain. But because the truth comes out, they are left serving the same quality of food with no idea about customer satisfaction.
The copycat syndrome
Realistically speaking, the concept of trying to make one’s restaurant seem the most appealing and affordable is understandable to a certain degree. Almost every day, there is a new food chain that wants nothing but to dominate the other businesses.
This results in a lot of them thinking it’s better to forge reviews or outright copy a well-known chain instead of actually working on customer service and the quality of their food.
And because there is a lack of specific laws, or more importantly, the implementation of these laws, it is not hard for them to try to imitate a well-known brand down to its menu design.
Burger Princes and Moonbuckses are found in every other alleyway of Dhaka.
Cheap, knock off restaurants like these have been doing good in this country so far. How they will continue to do in the future is, of course, something only time will tell.
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