Pathao and the quest for customer reassurance

It is always a bit unsettling when dubious activities of leading companies are unveiled. This effect is magnified when company executives take a defensive stance instead of explaining questionable actions and policies. The privacy scandal of Pathao from last November has left its residue in the average person’s mind. The revelation that the Pathao app copies private data from customers’ phones, provoked both the inherent doubt of such technology and newfound suspicion about the company’s motives in people.

The subsequent vague responses from Pathao’s social media page and its Vice President didn’t do much to help the case they were trying to make. Customer feedback amounted to demands of boycotting the product, and it is safe to say Pathao hasn’t really come out of the event with as polished an image as they’d like.

Read more: Pathao goes global as first Bangladeshi startup to expand overseas

One oopsie to the other

The ensuing attempts by Pathao at ameliorating the damage done weren’t exactly astute. The reason the scandal happened in the first place was because Pathao couldn’t respond appropriately to the accuser. It was one person who unearthed the bones in their closet, one person swinging like a pendulum between self-interest and public wellbeing. Pathao pushed him over the edge by threatening with dubious legal action.

This resulted in the guy going public with information that was later corroborated by news portals and security experts. An update was made to the app that allegedly doesn’t steal your data anymore. But if anyone is still using the previous version of the app, we’re afraid your data are still being copied to Pathao servers.

The Bug Bounty Program

It seemed like Pathao would simply wait for the negative attention to die down, as people would resort to the service anyway. But on February 12th, they did something worth noting.

Pathao introduced a bug bounty program, challenging researchers from all over the world to attempt to discover bugs in the app and report them for unspecified rewards that are “not only monetary”, as written in the Medium PathaoEngineering article.

Such programs are always welcome. It’s reassuring to see companies being confident about the integrity of their technology. And such programs are commonplace for many other prominent companies.

What struck me is that in the very first paragraph, the case was made in the context of security breaches in prominent developers and their platforms. I just want to point out that Pathao can’t exactly claim the high ground when the context of the discussion is internet security.

Moreover, the issue we had with Pathao’s security system was never attributed to a bug, a mistake in their algorithm. Their security breach issues were seemingly very deliberate in nature. No one from Pathao stated that copying user data was a mistake or the result of a vulnerability in the system of the app. Attempts were made instead to justify the act. So, my raised eyebrow at this news might not be completely attributable to cynicism.

Not sure how to feel about this

Pathao has had its fair share of blunders. Even today, Pathao riders are more willing to deal with desperate customers directly than use the app as they should. And Pathao hasn’t really done much to mitigate situations like that.

Honestly, the bug bounty program is a good idea.

It can generate some degree of positivity regarding customer feedback, should it succeed. But with this initiative, it feels like Pathao isn’t addressing the right issues. And attention is being diverted from the more pressing complaints people have; complaints that haven’t been probably addressed yet, deliberately or not.

 

10 cities to visit under budget

In this hectic life of work, studies and constant roundabouts of quizzes and deadlines, our lifestyle somewhat becomes mundane. Travelling is one of the many ways let off some steam. But, what holds back most of us from travelling is obviously the cost of it. The plane fare, hotel, food and the list goes on.

But fret not. We have ten cities for you to visit under a budget of 40,000 BDT.

Because life starts when you really start living and we want to give you a nudge on that!

Read more about countries that don’t require a Bangladeshi visa: https://hifipublic.com/en/2018/09/28/5-countries-you-can-travel-to-without-a-visa-if-youre-a-bangladeshi/

K for Kathmandu

Born in a valley, Kathmandu is surrounded by the Himalayan mountains. And is known for the mountains, temples and the cleansing of the spiritual aura. It is truly a magical place to be if you want to surround yourself with the mystery of nature. Kathmandu has all of it.

Darling Darjeeling

Darjeeling: An experience of a lifetime 36

From an unworldly sunrise at Tiger Hill to hot steaming momos in Batasia loop, the adventures in Darjeeling would be one of the most magical trips you can afford to do in a budget. It is also very well known for the temples it bears such as the Japanese Temple and Peace Pagoda, Observatory Hill and Mahakal Temple. But one can never be in Darjeeling and not see the monasteries! With unusual architectural style and great historical background, each monastery s have a story to tell. Samten Choling Monastery, Yiga Choeling Monastery, Dali Monastery and many more awaits!

Read more about Darjeeling here: https://hifipublic.com/en/2018/12/25/darjeeling-an-experience-of-a-lifetime/

Yes, to Paro!

Surrounded by mountains, this small town in the peaceful country of Bhutan can be your ultimate getaway. From the ancient Rimpung-Dzong fortress in Paro valley to a spectacular hike to Tiger’s nest, Paro never falls short on adventures and surprises.

Into the dreamy world of Kashmir

If you are a new traveler and Kashmir is your first place to travel, then kudos to you because it is a very good place to start your journey to the unknown. Kashmir is well known for rafting, hiking and of course the mountains! November is a good time to visit since there aren’t many tourists seen around the popular spots. Try to stay around the local areas or get acquainted with a local family to know Kashmir better. Multi day trekking, horseback riding, hiking in Sonamarg, rafting at Lidder River and many more exciting trips awaits!

Sin Chao Hanoi!

Capital of Vietnam, Hanoi is a crowded city of night market and venturing into places like the Hoan Kiem Lake, eating the best delicacies in Tai Hien Street, traveling to Ni Ling, Sapa Valley and many more beautiful places. The living and food costs are affordable and you can take a motorbike taxi for going to places for saving some extra bucks.

Read more about Vietnam here: https://hifipublic.com/en/2018/06/08/travellers-notebook-ho-chi-minh-city-alternate-title-in-the-land-of-the-blue-dragon/

Yangon

The former capital city of Myanmar Yangon is known for the Pagodas because of their magnificent architectural designs and the tranquility of being in a space which promotes spiritual cleansing. If you are interested in taking pictures of rich designed buildings, church and temples and Pagodas, Yangon is your spot!

Explore Phnom Penh

If this is your first trip to Cambodia, then you better grab a list because Phnom Penh has many things to offer for you to explore in a very affordable rate. Starting from exploring the beautiful royal palace, to walking around the National Museum to taking a ride by the ferry out to Koh Dach is honestly a dream come true.

Cleanse your soul with Chiang Mai, Thailand  

Starting from having a heart to heart conversation with the Monks of Wat Pha Temple to adoring the elephants and spending a handful amount of time with them, Chiang Mai has endless possibilities for you to escape reality and explore the beauty and joy of nature. If you are into adventure then do not worry because Chiang Mai, has zip lines, paragliding, rock climbing and many more!

Manila, Philippines

10 cities to visit under budget

Manila is one of those places you can travel by yourself given if you have the right maps and instructions. The city holds historical representation through Intramuros, indulge in the most delicious delicacies in Binondo, the Manila Chinatown and various other museums and palace.

Jakarta, Indonesia

10 cities to visit under budget 1

We cannot finish this list without including Jakarta, one of the most budget friendly places of all times. Jakarta is a friendly place with cheap transportation, beautiful monuments, amazing nightlife and delicious street food. Indulge yourself with the best things when you travel here

One of the key things to do before travelling anywhere on a budget is listing down places you want to stay and travel to. Let this year bring you joy and many adventures to enjoy!

Pathao is going global! Launching services in Nepal on 15 September

Pathao, popular Bangladeshi ridesharing and logistics service, is set to launch its services in Nepal. They confirmed long-standing speculations through social media posts. The startup has also been actively hiring employees in Nepal using online job vacancy platforms like Merojob (as reported by a Nepal based tech news site). This is the first time a locally grown ride-sharing platform is expanding beyond Bangladesh’s borders.

Humble beginnings

Pathao was founded in 2015 by Hussain Elius, Shifat Adnan and Ahmed Fahad. The early days involved bootstrapping from a small office in Banani and being a consumer-facing on-demand delivery service. That expanded to ride sharing and food delivery. Their latest venture goes into cashless payments, demonstrating their aspirations to create a full ecosystem. Launching in Nepal said to be the first stage of Pathao’s planned global expansion.

Nepal ride share
Nepal already has quite a few ride-sharing platforms like Tootle and Sarathi.

“Pathao has built a platform that enables employment for thousands of drivers and a product that millions of customers use in Bangladesh. We are excited to take our Pathao platform internationally – starting with Nepal. We have already started to get riders on board in Nepal, and plan to launch in the next few weeks. The Pathao team is inspired to be #MovingNepal and working closely with the local ecosystem,” said Pathao CEO Hussain M Elius.

Pathao has competition

Nepal already has a few ride-sharing platforms like Tootle, Sarathi etc. However, Pathao believes it will be a strong contender once it gets a foothold in the local market.

“The Pathao team is inspired to be #MovingNepal and working closely with the local ecosystem,” said Pathao CEO Hussain M Elius.

Global investors seem to share this conviction in Pathao’s potential; Pathao is one of the country’s most invested-in startups. In November 2017, Indonesian ride sharing giant, Go-Jek, reportedly invested around US$ 2 million as part of its Series A funding.  This was followed up by raising another round of investment at a valuation of over $100 million in April this year.

“Pathao will be launching its ride-sharing service at first in Kathmandu and gradually move on to its other services like food delivery and cashless payment,” said Sayeda Nabila Mahabub, Lead Marketing Manager of Pathao in a recent conversation with HiFi Public.

Growing fast, moving safely

Pathao is also facing increasing concerns about the safety of the millions of people they are moving. In order to ensure ensure the safety of its riders and passengers, Pathao is running the #MovingSafely campaign. Initiatives include distributing two sets of helmets for its registered riders. Additionally, the ride-sharing service introduced an insurance policy for its users. Pathao is expected to maintain these safety policies in Nepal, as well.

“We want to create a safe ecosystem to solve everyday problems, starting with traffic and transportation,” said Kishwar Hashemee, Vice President of  Pathao, about its expansion in Nepal.

Pathao will have a soft launch in Kathmandu on 15th September. They will go into full operational capacity from 1st October 2018.